Category Archives: Translation quality

Professional translator or agency? My thoughts on a well-known dilemma.

Written by Aga Gordon

I thought it might be useful to share my thoughts on the dilemma common in the translation industry. Suppose you want to expand your business, or simply have foreign employees in your company (let’s say Polish, because this is my professional translation language).

So what are the main differences in the choice above? Perhaps I should clarify what both expressions mean.

A professional translator is a person who is fluent in both languages, or in the best case is effectively bilingual. This person is either a trained linguist or a naturally excellent linguist, and has a deep knowledge of the syntax, language nuances, idioms, grammar and correct use of the target language. They are familiar with both cultures. A professional translator translates into their native language only, unless like myself they are bilingual. A professional translator is also a good writer, because translation does not mean merely replacing source words with target words, but also conveying the exact meaning of the text in such a way that it reads like native text and not a translation. In addition, high attention to detail, a good client relationship, excellent communication skills, confidentiality, and a generally pleasant attitude are all important.

When it comes to specialised texts, ideally a professional knowledge of the subject area is required. For example, for a medical or scientific translation, a scientifically trained professional translator would be an ideal choice. In my case, holding a PhD in chemistry provides me with a deep enough knowledge to provide accurate translation in most scientific and medical areas. Hiring a professional with an academic background has yet another advantage. Those who have worked in academia often have access to academic journals inaccessible through a standard Google search. Translators with an academic background, like me, can have access to many specialist journals through their University. In addition, most of us have developed a broad network of specialist collaborators. These people can act as consultants should we have doubts about details of particular subject. This is not to say that professional translators with only a linguistic background are not worth hiring for scientific or medical translation. Those with several years of translation experience, who specialise in particular disciplines, may clearly be worth hiring too. You should make sure, however, that they have sufficient familiarity in the specific subject of the translation.

A similar argument applies to all the specialist fields, as you are probably already aware. I would like to mention business translation as in addition to my scientific background I also have a business degree, and far too often see bad translations everywhere. A professional translator with a business degree will almost certainly be your best bet if you want to reach a foreign market. They would not only know the target language and culture, but will also be able to address your customer using their knowledge about marketing, modern business models, practices and frameworks. It can therefore become more than just a translation, but also potentially a great marketing tool to increase your market share in the target country.

Having explored the concept of professional translator, I would now like to concentrate on translation through a translation agency.

Many companies and government organisations choose to sign a contract with a translation agency for the translation of their important documents and other material. I am not surprised as this option often seems to offer better value for money and a quicker turnaround. However, I would like to raise a few points about translation through agencies from the point of view of a freelance translator. I would like to stress that this is based on my own experience, and surely does not apply to all translation agencies. Firstly, seemingly low cost – is that really true? Translation agencies have large overheads and also want to secure big returns – this means that they have to pay very little for the translation itself to keep the cost to the customer low. Their quality process might be good in theory – translation, editing, proofreading and perhaps even research will be involved. However, because of the low rates they offer, no experienced professional translator is likely to undertake the project, but instead non-expert translators who cannot provide a proper appreciation of the subject matter. The result is generally a poor quality, or in extreme cases unreadable, translation. As a result your translation might read as if has just come from Google translate, which you can have for free, so why bother? Or at its best it will simply read awkwardly, might not convey the meaning it should, or even have punctuation, grammatical or spelling errors. I personally encounter many bad translations provided for government and not-for-profit organizations, which often read as if written by someone who lacks basic writing skills. The translator might understand both languages, but their lack of writing skills or specialist subject knowledge make the translated document read like it was written by a primary school pupil. Does such a result justify cost-cutting policies when hiring the translation provider? Such a policy is, in effect, wasting the money spent on a poor translation for the sake of saving a few hundred pounds.

Of course one can say that for larger translation projects the translation agency has an advantage over the professional translator. I do not agree. Most good professional translators have developed excellent networks with other highly professional translators all over the world. They can handle big projects in a highly efficient manner, as they often have superb project management skills in addition to their experience and knowledge. Yes, they might not come cheap, but the quality of their work will be far better than that where the project manager (often) has no knowledge of the language(s) of the project, as may well be the case with an agency.

In summary, before you decide who should handle your important translation, it is worth thinking whether your priority is saving money, or getting your message across in the most effective manner.  Or to put in more colloquially, if you pay peanuts…for an alternative take on this discussion.

I am aware of the limitation of the human being, however skilled and experienced, therefore I would love to see your thoughts on this subject. Please leave your comments and share the knowledge. Thank you.

Different levels of translation quality?

Written by Aga Gordon

Today, while browsing the web as I do everyday, I encountered a translation agency (which name I won’t mention although perhaps I should), which both shocked me and provoked to write this short (and the first) note in my blog.

The agency, which claims to be the leading translation agency, happens to claim to have three levels of quality: gold, silver and bronze. The gold one is supposed to be the immaculate process of TEP (Translation, Editing and Proofreading), silver means only TE and bronze consist only of T. The underlying idea is seemingly a cost-effective solution for those, who perhaps, are only in need to roughly understand the text , therefore might not need the standard, thorough process of the quality translation.

Well, I could not agree less. As everyone involved in professional translation surely knows, translation is always synonimous with the quality. Not only the first round carried out by the professional translator is required, at least one process of editing and one of proofreading should follow. The translator should be also a talented writer. All these, in my opinion, are basic essentials in order for the translation to read smoothly and not appear ‘a translation’ but a text written by a native speaker. Knowledge of  both cultures and sufficient terminology in both source and target language is a must.For more specialised subjects, like chemistry or medicine, in depth knowledge of the area is also necessary. Wide range of specialist vocabulary, dictionaries and internet resources might prove not to be sufficient in certain, narrow specialist areas (I have seen a lot of bad translations in chemistry).

All in all, good translation can never be cheap . Are cheap clothes of a good quality? Or do you expect a luxury stay in a cheap hotel? Besides paying little first round, can cost you more later (I could quote a lot of examples from other industries, when outsourcing to companies in India or China to cut cost, resulted in terrible quality and hence more cost).

It all appears a desperate move towards attracting more clients but in my opinion it really undermines the translation industry and can potentially result in more terrible translations, we unfortunately see more and more around. It all stems from the fact that there are financial cuts everywhere but it is a way to go? I do not think so, do you?

Please leave a comment, I am very much interested in your views.